If you notice a charge on your statement that you don’t recognize, you can file a dispute through your online account or by calling our support team. We recommend doing this as soon as possible to ensure a timely resolution.
Provide as much detail as you can, including the date of the transaction, merchant name, and reason for the dispute. Our team will temporarily credit your account while we investigate.
Most disputes are resolved within 30 days, though complex cases may take longer. You’ll receive updates via email throughout the process and a final decision once the investigation concludes.
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